A set of new capabilities is now available in Supervisor to help you better understand conversation quality and analyze interactions in depth.

Your ustomers can now leave feedback on individual messages using a thumbs up / thumbs down option, along with optional comments.

Inside Supervisor, you can:

• View user feedback directly in both the list view and the interaction view

• Filter and sort interactions based on User Feedback

• See sentiment badges on list and detail views

• Filter and sort interactions by sentiment

• Add and edit Contact Reasons directly in the interface

• Access new interaction dimensions - Knowledge, Processes, and Intents - with full filtering and sorting in list and detail views

Additional dimensions are also available, including:

• Language/Region

• Phone Number (Voice)

• Email Address (Email)

These properties appear in the interaction view and can be filtered and sorted across Supervisor.

Read more in documentation.