We’ve begun gradually rolling out a new Reasoning Prompt designed to improve the accuracy, reliability, and contextual understanding of your AI Agent. What’s improved?

• Higher accuracy and fewer inconsistencies thanks to an enhanced prompt structure

• Better use of your knowledge base, reducing reliance on general information

• Improved context retention throughout conversations for more coherent interactions

The new Reasoning will be extended to more customers in a controlled rollout. We are closely monitoring performance indicators, including transfer rates, to ensure quality before expanding coverage.