We’re excited to announce the launch of the Early Access Program (EAP) for the new Supervisor Dashboard — a unified view of your AI Agent’s performance designed to help you quickly identify opportunities for improvement and drive higher deflection, CSAT, and overall ROI.

Supervisor Dashboard is being rolled out to selected customers. If you’re interested in joining the Early Access Program, reach out to your Technical Account Manager.

What the Supervisor Dashboard brings you (EAP preview):

• A single, holistic view of AI Agent performance

• Key metrics like Deflection Rate and Transfer Rate in one place

• Deep-dive analysis across Intents, Processes, Knowledge Base content, and Contact Reasons

• Clear insights to spot non-performing workflows and understand root causes

• A reliable foundation for reporting and optimizing AI Agent effectiveness

We’ll continue expanding access to more customers over the coming weeks.