Product updates

Platform Experience

Filtering and Sorting for Guidances and Processes

You can now filter and sort Guidances for easier management, with your preferences saved in the browser. Additionally, Processes can now be sorted by name...

October 7, 2025

AI Agent Configuration

Glossary for AI Agent Controlled Translations

We’ve introduced the Glossary - a new tool that helps your AI Agent use consistent, accurate terminology across all supported languages. With it, you can:...

October 6, 2025

Staging

Staging Environment Now Available

We’re introducing the first version of Staging - a dedicated environment in Zowie where you can safely test and refine Intents and Processes without...

October 2, 2025

Decision Engine

Process Gallery: Create a Ticket (Zowie Inbox)

A new Create a Ticket (Zowie Inbox) process is now available in the Process Gallery. If you have a mailbox connected to Zowie Inbox, you can import this...

September 30, 2025

Decision Engine

Follow-Up Questions in the User Message Block

You can now add a built-in follow-up question to any User Message Block in the Decision Engine. When the Include follow-up question toggle is enabled, the AI...

September 10, 2025

AI Agent Configuration

Privacy Compliance: Add External Links

You can now include external URLs directly in the Privacy Components plugin. In addition to uploading documents, you can choose Provide Link and paste a URL...

September 9, 2025

Supervisor

New Insights and Filtering Options

A set of new capabilities is now available in Supervisor to help you better understand conversation quality and analyze interactions in depth. Your ustomers...

August 27, 2025