Product updates

Decision Engine AI Agent Configuration

Introducing Moments: A New Standard for Key Interaction Scenarios

As part of our continued move toward a fully GenAI-powered experience, we’re introducing Moments - a new way to define and manage the most important parts of...

January 28, 2026

Decision Engine AI Agent Configuration

Improved control over Escape condition in Collect Data Block

We’ve introduced a new configuration option in Collect Data Block that gives you more precise control over how custom Escape conditions work. What’s new? You...

January 26, 2026

Supervisor

Supervisor: Enhanced Interaction Navigation

New navigation features are now available in the Supervisor Interaction View. These quality of life improvements simplify the interactions review process Key...

January 16, 2026

Decision Engine

Finish Block Update: Clearer Options, Same Behaviour

As part of our ongoing effort to make the Decision Engine more transparent and intuitive, we’ve improved one of its key building blocks: the Finish block ....

January 9, 2026

Widget

New Widget now supports embedded

The new Zowie Widget can now be embedded directly into your product or website. The embedded version uses the same configuration as the Widget, ensuring full...

December 22, 2025

Inbox AI Agent Configuration Integrations

Gmail OAuth for mailboxes

You can now connect your Gmail mailbox to Zowie Inbox using OAuth. This provides a more secure, reliable connection available through interface and replaces...

December 22, 2025

Platform Experience

Role-Based Access Control (RBAC)

We're introducing Role-Based Access Control — a comprehensive way to manage who can access and modify what across your Zowie workspace and AI Agents. As...

December 18, 2025

Supervisor

Channel Filtering in Supervisor Dashboard

We have added the ability to filter your Supervisor Dashboard data by specific channels. You can now isolate performance metrics by Phone , Email , or Widget...

December 17, 2025

Decision Engine

Regions in Decision Block

You can now route Decision Engine processes based on detected Regions directly within the Decision Block. Simply select a Region from the dropdown and define...

November 27, 2025

Widget

Option to Expand Widget Size

You can now choose to display a larger version of the Zowie Chat Widget. The expanded view makes it easier for customers to read longer AI Agent responses...

November 20, 2025