New Controls for Human Agent Requests
We’ve improved how the Decision Engine handles situations where a customer explicitly asks to speak with a human agent. This update gives you clearer control...
Live Chat Transfer Support for Gorgias for New Widget
If your team uses Gorgias for live support, New Widget now offers a seamless transition from AI Agent to your human agents. The setup process is the same as...
CSAT Collection Now Available in New Widget
You can now easily enable Customer Satisfaction (CSAT) surveys directly in New Widget. Once turned on, the survey will be shown to all visitors using the...
Introducing the Option Block
We’re introducing a major enhancement to the Decision Engine: the new Option Block , a streamlined way to collect user choices and guide conversations...
Process Gallery: Transfer Tickets Now Supports Kustomer, FreshDesk
We’ve expanded the Create a Ticket process to support two additional customer service platforms: Kustomer and Freshdesk . This enhancement makes it easier to...
Process Gallery: Create a Ticket (SalesForce, Zendesk) & Order Tracking Updates
We’ve introduced a new Create a Ticket (External) process in the Process Gallery, now supporting Salesforce and Zendesk for seamless ticket transfer to human...
Channel-Specific Persona Tone of Voice & Guidances
We’re introducing new ways to fine-tune how your AI Agent communicates across channels, helping you deliver a more natural and consistent multi-channel...
Richly Formatted AI Agent Messages
The New Widget now supports rich message formatting using Markdown. This allows your AI Agent to present information with clearer structure, including bold...
Magento: Now Configurable in the Interface
You can now fully configure your Magento integration directly in the interface. Add, edit, and disconnect Magento connections without any technical setup or...
New Reasoning: Gradual Rollout
We’ve begun gradually rolling out a new Reasoning Prompt designed to improve the accuracy, reliability, and contextual understanding of your AI Agent. What’s...