Product updates

AI Agent Configuration Staging

Voice configuration: Staging phone number and Error fallback

Two new settings are now available in Voice configuration. Staging phone number Assign a dedicated phone number to route calls to the Staging version of your...

May 28, 2026

AI Agent Configuration Platform Experience

Customize your Voice: configuration via UI available now!

You can now configure how your AI agent speaks and listens directly from Zowie platform. This gives CX and operations teams precise control over the voice...

May 20, 2026

Platform Experience

A new Billing page is live in Workspace settings

See exactly what you're spending, where it's going, and how it's trending across chat, email, voice, and phone. You'll find it under Workspace settings →...

May 14, 2026

Platform Experience

Audit Log is live

Every role, permission, and team membership change in your workspace is now on the record - including actions Zowie staff takes. Open it in Workspace...

May 12, 2026

AI Agent Configuration Staging

Staging now shows you what changed

Agent Agent has two modes: Staging, where you build and test, and Live, where your customers are. Any changes you make in Staging — to your Decision Engine...

May 8, 2026

Decision Engine AI Agent Configuration

Notes in Decision Engine: color coding and resizing

Flow builders can now color-code notes in Decision Engine and resize them as needed. Notes are available in Decision Engine to document logic, flag...

May 7, 2026

AI Agent Configuration

Personality per channel — now easier to configure

We've improved how you set up your AI Agent's Personality across channels — Chat, Email, Voice, and Hello. The updated UI makes it clearer that your AI...

April 24, 2026

AI Agent Configuration

Updated Proactive Chats UI

We’ve redesigned the Proactive Chats view to align with the new platform’s look and feel. This update enhances overall UX/UI consistency while preserving all...

April 15, 2026

Decision Engine AI Agent Configuration

Sticky notes for Flows

Feedback belongs in the flow, not in your inbox. Now you can leave notes directly on your flow canvas, pin them to specific steps, track authorship, and...

April 8, 2026

Supervisor

Supervisor Dashboard: Breakdown by Channels

Your agent doesn't perform the same on every channel Your AI agent runs across multiple channels. But until now, Supervisor dashboard showed one blended...

March 31, 2026