Product updates

Supervisor

CSAT in Supervisor Dashboard

We are rolling out a new CSAT tracking system within the Supervisor Dashboard. This update allows you to visualize Customer Satisfaction Score alongside...

March 9, 2026

Decision Engine AI Agent Configuration

Fully AI-Powered Handovers: Human Agent Availability in Decision Blocks

As part of our journey toward a fully AI-powered interaction model, and following the transition from the Start module to Moments, we are continuing to...

March 4, 2026

Decision Engine

Script block: a better coding experience

We're excited to introduce a new set of improvements to the Script block in the Decision Engine, designed to make writing and editing scripts faster and more...

February 25, 2026

Decision Engine AI Agent Configuration

New Moment: Hang Up (Voice Only)

We’re excited to introduce a new optional Hang Up Moment - designed to make your AI Agent even more natural and efficient during Voice interactions. What Are...

February 23, 2026

Supervisor

Interaction Tags and Notes

We are happy to roll out a new annotation system within the Supervisor Interaction View. This update is designed to help users categorize interactions and...

February 20, 2026

Supervisor

Interactive graphs & Interaction totals

With this update we introduce clickable charts and interaction totals to the Supervisor Dashboard. These features allow you to move from a high-level trend...

February 18, 2026

Staging

Personality supported by Staging

With this release, Staging now fully supports Personality . What’s New You can now: What Staging Already Enables This enhancement continues our commitment to...

February 16, 2026

Inbox

Updated Groups UI

We’ve redesigned the Groups view to align with the new platform look and feel. The update improves overall UX/UI consistency while keeping all existing...

February 12, 2026

Inbox

Updated Mailboxes UI

We’ve redesigned the Mailboxes screen with a new user interface and improved user experience. What’s new: All existing functionality remains unchanged.

February 9, 2026

Supervisor

Supervisor Dashboard: General Availability

We are happy to announce Supervisor Dashboard's General Availability. Supervisor Dashboard consolidates AI Agent performance metrics into a single, holistic...

February 3, 2026