Product updates

Supervisor

Supervisor Dashboard: Breakdown by Channels

Your agent doesn't perform the same on every channel Your AI agent runs across multiple channels. But until now, Supervisor dashboard showed one blended...

March 31, 2026

Decision Engine Knowledge AI Agent Configuration

Your AI Agent now does more, out of the box

We've been expanding what Zowie's AI Agent can do right out of the box. Less setup. More power. Three new integrations that put more knowledge and more...

March 30, 2026

Decision Engine AI Agent Configuration

Moments: Interaction Setup is here

Your AI Agent used to start every conversation blind. Now it doesn't. Interaction Setup is a new Moment in Zowie that runs automatically before any message...

March 27, 2026

Decision Engine

New Naming in AI Agent

We've updated the names of a few things inside Zowie. Nothing has changed about how they work. This is purely about making the language cleaner and more...

March 25, 2026

Decision Engine AI Agent Configuration

Decision Engine: functional and UX improvements

Building a process in Zowie should feel as clear and intuitive as the process itself. This release is about reducing the friction that builds up when you...

March 19, 2026

AI Agent Configuration

Updated Email Routing Logic for AI Agent Handovers

What’s Changed? When an AI Agent transfers an email, Zowie now follows the specific queue defined in the Handover configuration (Transfers → Handovers),...

March 13, 2026

Supervisor

Export interactions from Supervisor

We are introducing a new data export tool within the Supervisor view. This update allows you to extract interaction data for external analysis, reporting, or...

March 10, 2026

Widget

Custom visual aids

You can now display custom visual aids in the Zowie Widget — rich, interactive content like order summaries, product cards, or booking details rendered...

March 10, 2026

Supervisor

CSAT in Supervisor Dashboard

We are rolling out a new CSAT tracking system within the Supervisor Dashboard. This update allows you to visualize Customer Satisfaction Score alongside...

March 9, 2026

Decision Engine AI Agent Configuration

Fully AI-Powered Handovers: Human Agent Availability in Decision Blocks

As part of our journey toward a fully AI-powered interaction model, and following the transition from the Start module to Moments, we are continuing to...

March 4, 2026