Product updates

Decision Engine

Process Gallery: Create a Ticket (Zowie Inbox)

A new Create a Ticket (Zowie Inbox) process is now available in the Process Gallery. If you have a mailbox connected to Zowie Inbox, you can import this...

September 30, 2025

Decision Engine

Follow-Up Questions in the User Message Block

You can now add a built-in follow-up question to any User Message Block in the Decision Engine. When the Include follow-up question toggle is enabled, the AI...

September 10, 2025

AI Agent Configuration

Privacy Compliance: Add External Links

You can now include external URLs directly in the Privacy Components plugin. In addition to uploading documents, you can choose Provide Link and paste a URL...

September 9, 2025

Supervisor

New Insights and Filtering Options

A set of new capabilities is now available in Supervisor to help you better understand conversation quality and analyze interactions in depth. Your ustomers...

August 27, 2025